- MY TABLET PEN ISN'T WORKING
Go to Windows Control Panel > Pen & Windows Ink Settings > Check “let me use my pen as a mouse in some desktop apps”
Disable windows ink in Wacom/Huion/XP Pen Tablet preferences.
Choose tablet driver in top left options menu > "Tablet Driver"
- HEAVYPAINT crashes on open / I can't save
First, close HEAVYPAINT.
Open Windows Explorer, go to %AppData%/HEAVYPAINT and delete user_prefs.cfg, this will reset the user preferences.
On Mac, open Library > Application Suppport > HEAVYPAINT and delete user_prefs.cfg
On Linux: /home//.local/share/HEAVYPAINT/ and delete user_prefs.cfg
Also in the HEAVYPAINT folder, make a copy of the Sketchbook folder somewhere safe, then delete Tools and Sketchbook folder. Also delete textures.cfg This will reset everything to factory defaults.
- HEAVYPAINT can’t be opened because Apple cannot check it for malicious software
Go to macOS System Preferences > Security & Privacy > General and make sure that the option for "Allow apps downloaded from" is set to "App Store and identified developers."
Right click HEAVYPAINT and choose open
For more details, see this Apple Support article: Safely open apps on your Mac
- OPENING ON WINDOWS
Windows defender blocks any program downloaded from the internet that doesn't have a signing certificate.
To work around this, if you see the “Windows protected your PC” screen, press “More Info”, then select “Run anyway”.
- PRINTING (DPI/PPI)
HEAVYPAINT exports pixels, so you'll have to do a little math for printing, but it's not too bad. Just multiply the
number of inches X pixels per inch (ppi) to get your final resolution.
So, if you want to print 4" X 4" at 300 ppi, then export at 1200 X 1200px
Or, for 8.5" X 11" @ 300 ppi, export at 2550 X 3300px
- HOW TO INSTALL HEAVYPAINT LICENSE
Open top left options menu, then click "Unlock Pro"
- WHAT IS YOUR FAVORITE COLOR
- MOBILE / DESKTOP LICENSE
The Desktop license works on Mac, Linux and Windows. Mobile version is a separate purchase on the appstore or google play store. (App stores do not allow outside license methods)